Returns & Repairs

Under the Consumer Rights Act 2015, if goods are faulty, not as described or not fit for purpose, you can reject them for a full refund within 30 days. After that, you are entitled to a repair or replacement, and to a refund or price reduction if that fails. We pay return postage for faulty goods.

Consumers buying at a distance can cancel within 14 days of receiving goods. Items must be returned unused, in original sealed packaging where supplied sealed, within 14 days of telling us. You pay return postage, and we refund within 14 days of receiving the goods back. We may reduce a refund if the item has been handled beyond what is needed to inspect it.

Trade customers may return faulty items within 14 days of delivery for replacement or credit. Change-of-mind returns for trade orders are at our discretion.

Repairs carry a 90-day warranty on the parts we fitted and our workmanship. The warranty does not cover accidental damage, liquid damage or tampering by others after the repair. Most standard repairs are completed within 1–3 working days; we will tell you if parts need ordering.

Message us on WhatsApp at +44 7469 846518 or email privacy@amspgroup.com with your order reference (it starts with AMSP-) and a short description. We will reply with return instructions.